Refund policy

Order Cancellations

Our refund policy allows customers to cancel their order within 12 hours of purchase for a full refund. If the customer wants to cancel over this timeframe, please contact us and we will confirm if the order has been shipped out. If the product has been shipped out, we can't cancel it. But if the order hasn't been shipped out, we will issue the cancellation and refund you. We are committed to providing our customers with high - quality products and excellent service, and our refund policy is designed to reflect this commitment. Thank you for choosing Belluova.

Returns & Exchanges

If there is any quality problem with the product, please provide clear evidence such as photos, videos, or relevant inspection reports within 30 days after receiving the product. We will accept reshipping the product free of charge or refunding the order amount without any additional fees within 24 hours.

If you simply don't like the product, we can accept the return. In this case, please keep the product in good condition with its original packaging intact and return the parcel within 30 days after receiving the product. （Please contact us then we will show you the return address according to your region）The return shipping fee will be borne by yourself, and there is no restocking fee. Once we receive the returned product and verify its condition, we will process the refund to your original payment method within 7 business days.

For more information, please contact: contact@belluova.com